Website Service Terms

Provider: Kopec InnoTech s.r.o.
Registered address: Grafická 3365/1, Smíchov, 150 00 Praha 5, Czech Republic
Company ID (IČ): 21847126
Tax ID (DIČ): Not VAT registered
Registered at: Městský soud v Praze, oddíl C, vložka 407382
Contact email: [email protected]
Effective date: November 2026

1. Introduction

1.1 These terms (the “Terms”) govern the rights and obligations between Kopec InnoTech s.r.o. (the “Provider”, “we”, “us”) and the customer (the “Customer”, “you”) for the website design and hosting service (the “Service”) ordered on the Websites page.

1.2 Customers may be consumers or businesses. Provisions marked “for consumers” apply only to consumers; provisions marked “for businesses” apply only to customers ordering the Service as part of their business activity.

1.3 Use of the kopecinnotech.com website itself is governed by our Terms of Use. Processing of personal data is described in our Privacy Policy.

1.4 The contract can be concluded in English, Czech or Slovak. In case of any conflict between language versions, the Czech version prevails.

2. Definitions

Website: the Customer’s website that we build and run as part of the Service.
Plan: Start, Standard or Priority, with the scope and price listed on the Websites page at the time of the order.
Materials: texts, photos, logo and other information the Customer provides for building the Website.
Change request: a request to update the Website sent by email under Section 6.
Working day: Monday to Friday, excluding public holidays in the Czech Republic.
Billing period: a month or a year, depending on the chosen billing option.

3. Conclusion of the Contract

3.1 The Customer chooses a Plan and billing period on the Websites page and is redirected to the Stripe payment page. Before submitting the order, the Customer can review and correct the entered details.

3.2 The contract is concluded when the first payment is successfully made. We will send the order confirmation and payment receipt by email.

3.3 The contract is concluded for an indefinite period. The subscription renews automatically for each subsequent billing period until either party ends it under Section 10.

3.4 We archive the contract (these Terms and the order confirmation) electronically. You can save or print these Terms. Costs of distance communication (internet, phone) are borne by you and do not differ from your standard rate.

4. Scope of the Service

4.1 Every Plan includes:

design and build of the Website within the scope of the Plan,
hosting of the Website with a secure connection (HTTPS) and a backup of every version,
registration and yearly renewal of one domain (e.g. .com, .cz or .sk), or connection of the Customer’s existing domain,
forwarding of emails from addresses at the Customer’s domain to the Customer’s existing mailbox (the Service does not include a mailbox),
visitor statistics for the Website,
Change requests within the limits of the Plan,
other features listed for the Plan in the price list.

4.2 Domain. We register the domain in the Customer’s name; the Customer is the domain holder. We are listed as the technical contact and manage the domain. The Customer must provide accurate holder details and agrees to the rules of the relevant registry. We cannot guarantee that a requested domain is available. Domains with an unusually high price (premium domains) are charged separately by agreement.

4.3 Existing domain and mailboxes. When connecting an existing domain, the Customer allows us to change its DNS settings (by providing access or an authorization code) and tells us which services (e.g. mailboxes) use the domain. We keep their settings intact.

4.4 Availability. The Website runs on third-party infrastructure (mainly Cloudflare). We aim for continuous availability but do not guarantee it. Short outages caused by infrastructure providers, necessary maintenance or force majeure are not a breach of contract.

4.5 Outside the scope of the Service are, in particular, online shops, booking systems, integrations with other systems, multilingual versions, redesigns, professional photography, social media management and paid advertising. We can provide these based on a separate quote.

5. Website Launch

5.1 After the contract is concluded, the Customer sends us the Materials by email. If the Customer has no Materials, we can draft texts from publicly available information about the business that the Customer points us to (e.g. a Facebook page or business listing).

5.2 Before launch, we send you a preview link for approval.

5.3 We launch the Website within the period for your Plan, counted from receipt of complete Materials:

Start: within 3 working days,
Standard: within 2 working days,
Priority: the next working day. For Websites with more than 5 pages, we agree on the date with you.

5.4 These periods are paused while we wait for Materials, preview approval or other cooperation from the Customer (e.g. domain access). Moving an existing domain can extend the launch by up to 48 hours.

6. Change Requests

6.1 The Customer sends Change requests by email, from the address used in the order, to the address given in the order confirmation.

6.2 One Change request is one email, which may contain several related edits: texts, photos, prices, opening hours, contact details, adding or removing a section, adding a page within the Plan’s page limit, or small layout tweaks. Major changes (redesign, new features, pages beyond the Plan’s limit) are not Change requests and are quoted separately.

6.3 Number of Change requests per Plan:

Start: 2 per calendar month,
Standard: 1 per calendar week,
Priority: unlimited, handled one at a time (the next starts when the previous one is done).

Unused Change requests do not carry over.

6.4 Turnaround for Change requests:

Start: within 5 working days,
Standard: within 2 working days,
Priority: a request received on a working day by 1 pm Prague time is done by the end of that day; a request received later is done by the end of the next working day.

Turnaround starts when a complete request is received. If a request is unclear, it starts once it has been clarified.

6.5 We may decline a Change request if carrying it out would breach the law or the rights of third parties.

6.6 We announce planned unavailability (e.g. holidays) by email at least 7 days in advance, for no more than 15 working days per calendar year. During that time, the periods under Sections 5 and 6 are paused.

7. Price and Payment

7.1 The price follows the price list on the Websites page valid at the time of the order. We are not VAT registered; prices are final.

7.2 The price is paid in advance for each billing period by card or another method offered by the Stripe payment page. Payments are charged automatically at the start of each billing period.

7.3 For monthly billing, a one-time setup fee according to the price list is added to the first payment. No setup fee applies to yearly billing.

7.4 We send the payment receipt (invoice) by email.

7.5 The Plan can be changed at any time in the customer portal or by email. The price difference is prorated.

7.6 We announce price changes by email at least 30 days in advance. The new price applies from the next billing period. If you disagree, you can end the contract at the end of the current billing period.

7.7 Unpaid payments. If a payment fails, we retry it and notify you by email. If a payment remains unpaid 14 days after its due date, we may suspend the Website and the handling of Change requests. If it remains unpaid 60 days after its due date, the contract ends. The domain remains the Customer’s; we will let you know before it expires that we no longer renew it.

8. Rights to Content and the Website

8.1 Materials and other content provided by the Customer belong to the Customer. The Customer confirms that they hold the necessary rights (in particular copyright to photos, texts and logo), that the content is lawful, and that they are responsible for it. We may refuse to publish, or remove, clearly unlawful content.

8.2 We create the design and source code of the Website. For the duration of the contract, we grant you a non-exclusive licence to use them as part of the Website.

8.3 Website handover. After the contract ends, we will, on request, hand over the Website files and grant you a non-exclusive, perpetual licence to use them for your own website:

free of charge, if you have paid for the Service for at least 12 months (not necessarily consecutive),
otherwise for a one-time fee of USD 199 (EUR 99 or CZK 1,990, depending on the currency of your subscription).

The request must be sent within 30 days after the contract ends. Your Materials and texts are yours, and you can request them at any time.

8.4 We may list the Website among our references (business name, link and preview) unless you tell us by email that you do not want this.

9. Customer Obligations

9.1 The Customer must provide accurate information, cooperate as needed and inform us of changes to their contact details.

9.2 The Customer is responsible for ensuring that the Website’s content and their business comply with the laws that apply to them (e.g. business information duties or the protection of their customers’ personal data). The Customer is the controller of personal data collected through the Website (e.g. via the contact form); we process it on the Customer’s behalf under Annex 2.

10. Term and Termination

10.1 The Customer can cancel the subscription at any time in the customer portal or by email. The contract ends at the end of the billing period already paid for. We do not refund the price for the current billing period, including yearly billing. This does not affect consumer rights under Sections 11 and 12.

10.2 We may terminate the contract by email with 30 days’ notice. We refund the proportional part of the price for the unused billing period.

10.3 We may withdraw from the contract with immediate effect if the Customer materially breaches it, in particular by publishing unlawful content or misusing the Service.

10.4 The Customer may withdraw from the contract with immediate effect, with a refund of the proportional part of the price, if we repeatedly miss the periods under Sections 5 and 6.

10.5 After the contract ends:

we take the Website offline,
the domain remains the Customer’s, and we help transfer it to another provider free of charge,
we stop email forwarding (we will tell you the date in advance so you can arrange a replacement),
we delete the Website data within 90 days, except data we must keep by law.

11. Right of Withdrawal (for consumers)

11.1 Consumers may withdraw from a contract concluded online without giving a reason within 14 days of its conclusion.

11.2 You can notify us of your withdrawal by email to [email protected], by letter to our registered address, or by using the model form in Annex 1. The deadline is met if you send the notice before it expires.

11.3 By submitting the order, you expressly request that we start providing the Service before the withdrawal period ends. If you withdraw, you pay a proportional part of the price for the Service provided up to the moment of withdrawal. We refund the rest within 14 days of the withdrawal, using the same payment method you used. A domain registered in your name remains yours.

12. Defects (Complaints)

12.1 If the Website does not work as it should, or a Change request was not carried out correctly, let us know by email at [email protected] with a description of the defect.

12.2 We confirm receipt of the complaint by email. We fix the defect without undue delay, and for consumers no later than 30 days after the complaint was made. We will inform you by email once it is resolved.

12.3 If the defect cannot be fixed, you are entitled to a reasonable price reduction or to withdraw from the contract.

12.4 The following are not defects: content provided by the Customer, short outages under Section 4.4, and changes made exactly as instructed by the Customer.

13. Liability

13.1 For businesses: Our total liability for damage arising in connection with the contract is limited to the amount the Customer paid us in the preceding 12 months. We are not liable for lost profits or indirect damage. This limitation does not apply to damage caused intentionally or by gross negligence, or to bodily harm.

13.2 For consumers, liability under applicable law applies without limitation.

14. Personal Data

14.1 We process the Customer’s personal data in accordance with our Privacy Policy.

14.2 We process personal data that the Customer collects through the Website as a processor under Annex 2.

15. Complaints, Out-of-Court Dispute Resolution and Governing Law

15.1 We accept complaints by email at [email protected] and resolve them within 30 days at the latest.

15.2 Consumers have the right to out-of-court resolution of consumer disputes. The competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate, ADR Department, Gorazdova 1969/24, 120 00 Praha 2, Czech Republic, adr.coi.cz. Consumers in other EU countries can also get help from the European Consumer Centre in their country.

15.3 Compliance with consumer protection law is supervised by the Czech Trade Inspection Authority (coi.cz), and data protection by the Czech Office for Personal Data Protection (uoou.gov.cz). The Provider’s business activity is supervised by the competent Trade Licensing Office in the Czech Republic.

15.4 The contract is governed by Czech law. Consumers resident in another EU country keep the protection afforded to them by the mandatory provisions of the law of their country of residence.

16. Changes to These Terms

16.1 We announce changes to these Terms by email at least 30 days before they take effect. If you disagree, you can end the contract without penalty as of the date the change takes effect. Otherwise, the amended Terms apply to you from that date.

17. Final Provisions

17.1 If any provision of these Terms is invalid, the remaining provisions remain unaffected.

17.2 These Terms take effect in November 2026.

Annex 1: Model Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

To: Kopec InnoTech s.r.o., Grafická 3365/1, Smíchov, 150 00 Praha 5, Czech Republic, [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: website design and hosting, plan …

Ordered on: …
Name of consumer(s): …
Address of consumer(s): …
Email used for the order: …
Signature of consumer(s) (only if this form is sent on paper): …
Date: …

(*) Delete as appropriate.

Annex 2: Data Processing Terms

This annex is a data processing agreement under Article 28 of Regulation (EU) 2016/679 (GDPR). The Customer is the controller; the Provider is the processor.

1. Subject matter and scope. When providing the Service, we process the following personal data on the Customer’s behalf: messages sent by visitors through the Website’s contact form (name, email, phone, message text), emails forwarded from addresses at the Customer’s domain, personal data the Customer publishes on the Website (e.g. names and photos of employees), and technical data of Website visitors (e.g. IP addresses in server logs). Data subjects are Website visitors and the Customer’s customers and employees.

2. Purpose and duration. We process the data only to provide the Service, for the duration of the contract. After it ends, we delete the data within 90 days unless the law requires otherwise.

3. Our obligations. We undertake to:

process the data only on the Customer’s documented instructions, which are these Terms and the Customer’s Change requests,
ensure that persons working with the data are bound by confidentiality,
implement appropriate technical and organisational measures (encrypted transfer, access control, two-factor authentication for service administration),
assist the Customer in responding to data subject requests and in meeting obligations under Articles 32 to 36 GDPR,
notify the Customer of a personal data breach without undue delay, and no later than 48 hours after becoming aware of it,
provide the Customer with the information needed to demonstrate compliance with Article 28 GDPR and allow reasonable audits.

4. Sub-processors. The Customer gives general authorisation to engage sub-processors. Currently these are:

Cloudflare, Inc. (hosting, DNS, email forwarding, contact forms; USA),
GitHub, Inc. (storage of the Website’s source code; USA),
WEDOS Internet, a.s. (domain registration; Czech Republic).

We will inform you by email in advance of any intended change of sub-processors. You may object to the change and end the contract.

5. Transfers outside the EEA. We transfer data outside the European Economic Area only with appropriate safeguards, in particular under the EU-US Data Privacy Framework or the EU Standard Contractual Clauses.